A massive, worldwide cyberattack has caused disruptions in operations at FedEx, affecting the delivery of packages nationwide. It even caused the company to issue a rare national “FedEx Service Disruption” alert. This meant FedEx would not offer a money-back guarantee on packages due to be delivered on Saturday. It is unknown if the disruption will continue into next week.
The cyberattack, which hit full-force on Friday, was not limited to FedEx. Corporations, government agencies, and even hospitals worldwide were affected. The cyberattack used ransomware to seize computer systems, demanding a ransom be paid for a return of control. The ransomware was reported in at least 74 different countries.
At FedEx, the cyberattack affected their Windows-based information technology systems. This prevented packages from being sorted at their Memphis, Tennessee hub, the company’s central location. Delays at the main hub then affected deliveries across the nation, as shipments and flights were delayed.
A FedEx service disruption alert meant a money-back guarantee wasn’t in effect for FedEx Express packages due for delivery on Saturday.
The disruption came in the midst of a Mother’s Day delivery push, traditionally one of FedEx’s busier times of year outside of the Thanksgiving to Christmas holiday peak season.
Flight tracking website Flightstats.com showed more than 100 FedEx flights out of its world hub at Memphis International Airport experienced mostly minor delays overnight Saturday.
FedEx said Friday it was implementing remediation steps as quickly as possible and continuing to investigate malware-related interference with IT systems.
Here is the complete FedEx service disruption alert issued by the company. It is vague on reasons why, and only states that a delayed occurred.
FedEx experienced interference with some of our systems which caused disruptions to the FedEx Express Memphis Hub sort operations. We immediately implemented contingency plans to minimize the impact to our customers. We regret any inconvenience this has caused. Consistent with the provisions of the FedEx Service Guide, the money-back guarantee is not in effect for FedEx Express packages due for delivery on May 13, 2017.
Continue to check the status of your shipments on fedex.com or go to fedex.com for updates to FedEx Service Alerts. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center.